The ACRON Service program

 

  • Long lasting data security
  • Continuous improvement of your plant
  • Prevered support
  • Update service
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Our service program for the product

 

 

1212077.jpg Since more than fifteen years ACRON has been continuously improved und maintained, updated with new functionalities and adapted to new operating systems. Continuously requirements of different market segments are evaluated and then carefully integrated into the product. New requirements to the data processing, improved performance advanced balance methods or changed authority regulations are easily integrated into the own application
. To optimize and secure the company investment we have created the service ACRONSecure. It offers the user a continuous service for their ACRON licenses and offers optimal utilization through our Know How. After subscribing to this service you have complete access to our support (level 1 and level 2) as well as access to level 3 support (the programmers) but only after an agreement. The Know How in your company is based on the knowledge and the experience of your staff as well as on your historically collected data with all the information. 
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As the core of the data in your company ACRON is the center of stored process and production data for many years. Comparisons, analysis and verifications can be accessed even years later out of the system for preemptive optimization. This service has been established to encounter all requirements in the future. ACRONsecure in combination with a staff training course suited to your needs insures a smooth operation of your data archiving and your analysis over many years. Our service and our Know How is always available for the completion of your tasks.

 

The specialists for applications in your branch

 

Our goal is to advance our products and solutions together with our partners. In partnership with our ACRONpremium and ACRONpromo partners we can offer you a well rounded portfolio. Ask us for our competent service partners nextto you plant.

 

ACRONsecurezulog.jpgACRONsecure services:

 

  • Free updates for the ACRON products. The latest version is sent to you for free on demand.
  • You are informed about the newest versions through E-Mail
  • Higher priority while using the ACRON support via telephone, fax, e-mail or internet in our business hours.
  • Complete access to all different support features of ViDEC like the knowledge database and the support forum etc.
  • Information about product changes
  • Tools for the conversion of data and applications from older versions
  • Continuous adaptation of the interfaces to the most common HMI/SCADA systems
  • Adaptation to authority laws in our core branches
  • Free access to all service packs and tools
  • ACRON Promo CD for each full version step
  • Online Case Management (Viewing the status of each support question via online)